We aim to ship all Australian orders the same or next business day. Our delivery times and cutoffs are; Monday - Friday same day dispatch when ordered before 12pm. Orders made after 12pm will be sent out the following business day.
- All orders are sent on weekdays only.
- All orders are sent with EXPRESS POST.
SHIPPING TIMES AND TRACKING
All items will be delivered via Australia Post. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order is dispatched, you will receive an email with tracking information.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. Please email us if you notice your address is wrong BEFORE we have sent it - firstname.lastname@example.org.
ORDER DOES NOT ARRIVE
Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. Baylee & Stone is not responsible for fault of delivery by Australia Post. Please let us know, however we are not able to refund in these circumstances.
CUSTOMER PICK UP
As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. If you urgently need your order, please email us and we can schedule a pick-up time - email@example.com